Customer Success Manager

Zenput

Remote
Base: $85,000 - $95,000; total cash: $97,000 - $10...
Remote
2-4 years customer success or account management experience
B2b saas product support background
Consultative approach to customer adoption
Zenput is seeking a remote Customer Success Manager to drive customer engagement and adoption of its Crunchtime platform, which supports restaurant operations globally. The ideal candidate should have 2-4 years of experience in customer success or account management, particularly within a B2B SaaS context, and possess strong communication and project management skills

Job Summary

  • The role focuses on driving successful adoption of the Crunchtime platform within a portfolio of global restaurant customers.
  • Candidates will act as a trusted advisor to optimize product value by guiding customers on leveraging new features and operational processes.
  • The company offers competitive pay, unlimited PTO, 10 weeks of paid parental leave, and wellness benefits including Headspace and Gympass.

Matching Summary

Match Score: 85

Zenput is seeking a remote Customer Success Manager to drive customer engagement and adoption of its Crunchtime platform, which supports restaurant operations globally. The ideal candidate should have 2-4 years of experience in customer success or account management, particularly within a B2B SaaS context, and possess strong communication and project management skills.

Salary

Base: $85,000 - $95,000; Total Cash: $97,000 - $107,000; Benefits: Medical, dental, vision, 401k match, wellness reimbursement

Skills & Requirements

Must-have

  • 2-4 years Customer Success or Account Management experience
  • B2B SaaS product support background
  • Consultative approach to customer adoption
  • Cross-functional collaboration with Product and Sales teams
  • Strong communication and presentation skills

Nice-to-have

  • Experience managing restaurant operations
  • Familiarity with Salesforce, Catalyst, Google Apps, DocuSign, Monday.com
  • Background in distributed team environments
  • Support experience in restaurant, convenience store, or grocery verticals
  • Ability to travel occasionally for business reviews

Key Requirements

  • Bachelor's Degree required
  • 2-4 years experience in Customer Success or Account Management
  • Experience supporting B2B SaaS products

Work Rights

Not specified

Tailored Resume

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