Ind-senior Analyst_digital Chat And Agentic Support
Lowes Companies Inc
Bengaluru, India
Ai response evaluation
Digital experience data analysis
Root cause analysis
The Agentic AI team is focused on improving how customers and associates interact with Lowe’s digital platforms by evaluating and enhancing AI-generated responses and traditional web experiences
Job Summary
The Agentic AI team is focused on improving how customers and associates interact with Lowe’s digital platforms by evaluating and enhancing AI-generated responses and traditional web experiences.
This role owns problem-solving end-to-end—moving from data to insight to recommendation—while supporting feedback loops with cross-functional partners.
Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience.
Matching Summary
The Agentic AI team is focused on improving how customers and associates interact with Lowe’s digital platforms by evaluating and enhancing AI-generated responses and traditional web experiences.
Skills & Requirements
Must-have
AI response evaluation
digital experience data analysis
root cause analysis
structured recommendations
performance tracking dashboards
Excel, SQL, Power BI, or Tableau
Nice-to-have
e-commerce or retail ops experience
AI/ML evaluation experience
JIRA workflow management
prompt engineering techniques
tagging systems or taxonomy design
Key Requirements
4+ years of experience in data analysis
Bachelors Degree – any discipline
Strong analytical and problem-solving skills
Ability to independently structure and conduct deep-dive investigations
Familiarity with evaluation frameworks for LLMs or AI-generated content