Cdo Irecruit Engage 2025

Concentrix

Cagayan de Oro, Philippines
Customer service orientation
Basic product knowledge
Attention to detail
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Matching Summary

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • customer service orientation
  • basic product knowledge
  • attention to detail
  • multi-tasking skills
  • team player
  • work in a fast-paced environment

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • maintain pleasant tone

Key Requirements

  • High school diploma
  • three to six months relevant experience preferred
  • strong computer navigation skills
  • ability to effectively communicate
  • ability to work independently

Work Rights

Not specified

Tailored Resume

Cover Letter