This role is responsible for overseeing and supporting the day-to-day operations and performance of the assigned F&B brand(s) in Singapore, ensuring operational excellence, maintaining service standards, controlling costs, and aligning with the Group's objectives. Job Responsibilities Oversee and manage the day-to-day operations of all outlet(s) under the assigned brand(s), ensuring consistency in service, food quality, cleanliness, and brand standards Monitor outlet performance, including sales, labour cost, food cost, and controllable expenses; analyse sales performance to optimise profitability and implement improvement measures where necessary Conduct regular outlet visits, audits, and reviews to ensure compliance with SOPs, company policies, and regulatory requirements Oversee and manage manpower planning, staff deployment, recruitment, training, and performance management in collaboration with Restaurant Manager(s) and HR Work closely with Restaurant Manager(s) to ensure smooth operations, resolve operational issues, and maintain service and hygiene excellence Support the implementation of new SOPs, systems, operational changes, and improvement initiatives Execute sales, marketing, and promotional initiatives as directed by management and provide operational feedback on their effectiveness Support new outlet openings, renovations, or operational projects when required Handle operational issues, customer feedback, and incidents, escalating matters to the Head of Operations when required Prepare and submit regular operational reports and updates to the Head of Operations Provide hands-on operational support, including performing service duties and working flexible hours or shift schedules when required for business needs Leverage on existing network and clientele to drive outlet traffic, partnerships, and revenue growth Perform other ad-hoc duties as assigned under the Group. Requirements 5–8 years of F&B operations experience; multi-outlet management experience