Manage daily operations of enterprise connectivity services including SASE, firewalls, VPN, and office connections, providing operational support for GSIP platforms to ensure stable voice and video communication
Job Summary
Manage daily operations of enterprise connectivity services including SASE, firewalls, VPN, and office connections, providing operational support for GSIP platforms to ensure stable voice and video communication.
Identify opportunities to automate network service provisioning, monitoring, and reporting, collaborating with engineering teams to develop reusable automation frameworks and templates.
Oversee service delivery, ensure SLAs, KPIs, and compliance requirements are met, and manage relationships with managed service providers, monitoring their performance and escalating issues.
Matching Summary
Manage daily operations of enterprise connectivity services including SASE, firewalls, VPN, and office connections, providing operational support for GSIP platforms to ensure stable voice and video communication.
Skills & Requirements
Must-have
Enterprise connectivity services management
SASE platform operations
Prisma Firewall and HUB Firewall
VPN and remote access security
Factory network policy support
Service performance monitoring and issue resolution
Supplier and managed services oversight
Nice-to-have
Innovative and collaborative working culture
Employee engagement and idea sharing
Sustainability and ethical business practices
Cross-functional team management
Virtual team working
Key Requirements
5+ years of experience in IT operations or network support
Good exposure to GSIP and SASE platforms
Security, DNS, X.509 knowledge
Knowledge with network automation tools
Proven experience in supplier management
Familiarity with SSL certificate management
Firewall basics (e.g., Palo Alto)
VPN technology
Strong background in vendor and intercompany invoicing processes
Bachelor's degree in IT, Computer Science, or related field