The US Customer Service Representative will be responsible for delivering exceptional customer support through live inbound and outbound calls
Job Summary
The US Customer Service Representative will be responsible for delivering exceptional customer support through live inbound and outbound calls.
This role involves assisting US-based customers with their logistics, shipping, tracking, and issue-resolution needs while adhering to UPS Logistics guidelines and service standards.
Candidates will work with talented teams in a rewarding culture that fosters skill development and career growth.
Matching Summary
The US Customer Service Representative will be responsible for delivering exceptional customer support through live inbound and outbound calls.
Skills & Requirements
Must-have
Fluency in English communication
Inbound and outbound call handling
Customer interaction documentation in CRM
Knowledge of UPS logistics services
Shift work including US time zones
Nice-to-have
Strong problem-solving skills
Excellent interpersonal and listening skills
Customer-first mindset
Ability to suggest process improvements
Key Requirements
Minimum 1+ years US customer service experience
Graduate in any stream
Experience in logistics, shipping, or transportation customer service
Willingness to work shifts including evenings and weekends