It Technician Ii

Flightcrewready

Fully remote
Hardware and software troubleshooting
Service desk ticketing system
Active directory management
The IT Technician II position at CAE involves providing technical support to end-users, managing hardware and software issues, and ensuring smooth operation within a remote work environment. The company values innovation, empowerment, and integrity, seeking candidates with strong technical skills and customer service experience to enhance their mission in defense and security

Job Summary

  • CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness.
  • The role supports end users by resolving hardware and software problems, installations of applications, and deployment of new technology while maintaining service level agreements.
  • CAE offers a comprehensive and competitive benefits package and a work environment where all employees are valued, respected and safe.

Matching Summary

Match Score: 85

The IT Technician II position at CAE involves providing technical support to end-users, managing hardware and software issues, and ensuring smooth operation within a remote work environment. The company values innovation, empowerment, and integrity, seeking candidates with strong technical skills and customer service experience to enhance their mission in defense and security.

Skills & Requirements

Must-have

  • hardware and software troubleshooting
  • service desk ticketing system
  • Active Directory management
  • Windows Server technologies support
  • Microsoft Office 365 support
  • network services knowledge
  • multi-factor authentication support

Nice-to-have

  • excellent customer service skills
  • collaborative team environment
  • professional development opportunities
  • flexible work-life balance
  • experience with conference room A/V equipment

Key Requirements

  • 5-8+ years of experience or equivalent degree and experience
  • Must be eligible for DoD Personal Security Clearance
  • U.S. citizenship required due to government contract
  • AA or Bachelor’s degree in Information Technology or related field
  • excellent written and verbal communication skills

Work Rights

Must have US citizenship and be eligible for DoD Personal Security Clearance

Tailored Resume

Cover Letter