Change Management Lead

Avidxchangeinc

Charlotte, United States
On-site
3+ years in change management
5+ years leading cross-functional initiatives
Bachelor's degree in business or related field
The Change and Implementation Lead drives supplier-centric change initiatives that improve payment monetization and elevate the customer experience

Job Summary

  • The Change and Implementation Lead drives supplier-centric change initiatives that improve payment monetization and elevate the customer experience.
  • This role owns end-to-end change execution, including communication, training, adoption, and optimization to ensure measurable business impact.
  • The position requires partnering with leadership across Product, CX, Sales, Marketing, IT, and Operations to align initiatives with business goals.

Matching Summary

The Change and Implementation Lead drives supplier-centric change initiatives that improve payment monetization and elevate the customer experience.

Skills & Requirements

Must-have

  • 3+ years in change management
  • 5+ years leading cross-functional initiatives
  • Bachelor's degree in Business or related field
  • Experience with Salesforce or MS Project
  • Proven ability to execute CX-focused change
  • Strong stakeholder influencing skills

Nice-to-have

  • Background in digital transformation
  • Familiarity with NPS and CSAT methodologies
  • Results-oriented mindset in fast-paced environments
  • Experience in payments or B2B fintech
  • Data-driven approach to measuring outcomes

Key Requirements

  • 3+ years in change management or program management
  • 5+ years leading cross-functional initiatives
  • Bachelor's degree required
  • Experience with project management tools like Salesforce
  • Background in payments or financial services preferred

Work Rights

Not specified

Tailored Resume

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