Principal Product Manager, It Service Management

Workday

Not specified; not specified; not specified
Fully remote
12+ years servicenow platform experience
Itsm and itil practice expertise
Full life cycle development for customizations
The role involves serving as a strategic advisor to identify challenges and opportunities for operational excellence across the enterprise

Job Summary

  • The role involves serving as a strategic advisor to identify challenges and opportunities for operational excellence across the enterprise.
  • You will define and align goals for ITSM transformation while driving platform adoption through scalable solutions.
  • Workday offers a flexible work approach combining in-person and remote time, requiring at least half of the quarter spent in-office or in the field.

Matching Summary

The role involves serving as a strategic advisor to identify challenges and opportunities for operational excellence across the enterprise.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 12+ years ServiceNow platform experience
  • ITSM and ITIL practice expertise
  • Full life cycle development for customizations
  • Strategic advisor to business stakeholders
  • End-to-end business analysis capabilities

Nice-to-have

  • Proactive user-centric approach
  • Strong analytical and problem-solving skills
  • Sun-drenched optimism and drive
  • Experience with PagerDuty integration
  • Curious minds and courageous collaborators

Key Requirements

  • Minimum 12+ years of ServiceNow experience
  • ITIL Foundation Certification required
  • Bachelor's degree in CS or related discipline
  • ServiceNow Admin Certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter