Merchant Experience Partner

DOORDASH AUSTRALIA

Melbourne, Australia
On-site
White-glove service
Merchant success
Proactive issue resolution
As a Merchant Experience Partner, you will play a crucial role within the Merchant Experience team by providing our merchants with a direct contact for all of their support needs and focusing your efforts on ensuring overall Merchant success on the DoorDash platform

Job Summary

  • As a Merchant Experience Partner, you will play a crucial role within the Merchant Experience team by providing our merchants with a direct contact for all of their support needs and focusing your efforts on ensuring overall Merchant success on the DoorDash platform.
  • You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving.
  • You will be a part of a program to shape support as a differentiator in the marketplace through high-quality, white-glove service.

Matching Summary

As a Merchant Experience Partner, you will play a crucial role within the Merchant Experience team by providing our merchants with a direct contact for all of their support needs and focusing your efforts on ensuring overall Merchant success on the DoorDash platform.

Skills & Requirements

Must-have

  • white-glove service
  • merchant success
  • proactive issue resolution
  • cross-functional collaboration
  • strategic problem-solving

Nice-to-have

  • solutions-focussed mindset
  • process improvement opportunities
  • building long-lasting relationships

Key Requirements

  • 2+ years of experience
  • Proficiency in Microsoft suite / G-Suite
  • Advisory and partnership-level support experience

Work Rights

Not specified

Tailored Resume

Cover Letter