Casualty Care Team Lead

Sedgwick Australia Pty Ltd

Dubuque, IA, US
Hybrid
4 years call center experience
Supervises service center unit
Develops staff development plans
The role involves developing, implementing, and maintaining world-class service delivery including quality assurance and workforce management

Job Summary

  • The role involves developing, implementing, and maintaining world-class service delivery including quality assurance and workforce management.
  • Candidates must live near one of the specified centers of excellence in Dubuque, Dublin, New Albany, Memphis, Southfield, Orlando, or Irving.
  • Sedgwick is recognized as America's Greatest Workplace and offers a caring culture with opportunities for career growth.

Matching Summary

The role involves developing, implementing, and maintaining world-class service delivery including quality assurance and workforce management.

Skills & Requirements

Must-have

  • 4 years call center experience
  • Supervises service center unit
  • Develops staff development plans
  • Analyzes customer service issues
  • Monitors workloads and performance

Nice-to-have

  • Bachelor's degree preferred
  • Supervisory experience preferred
  • Strong negotiation skills
  • Excellent presentation skills
  • Hybrid work arrangement

Key Requirements

  • Bachelor's degree from accredited college preferred
  • Four years of call center or customer service experience
  • Supervisory experience preferred
  • Must reside near designated US centers

Work Rights

Not specified

Tailored Resume

Cover Letter