Program Manager, Tech Support Operations

KLA

Kpi definition and tracking
Cross-functional program execution
Process improvement and standardization
The role involves driving regional operational excellence initiatives to improve consistency and efficiency across Asia Tech Support workflows

Job Summary

  • The role involves driving regional operational excellence initiatives to improve consistency and efficiency across Asia Tech Support workflows.
  • Candidates must own the operating rhythm for critical Asia operational KPI targets, including definition, tracking, reviews, and closure.
  • The position requires leading cross-functional programs end-to-end while influencing teams in a global matrix environment without direct authority.

Matching Summary

The role involves driving regional operational excellence initiatives to improve consistency and efficiency across Asia Tech Support workflows.

Skills & Requirements

Must-have

  • KPI definition and tracking
  • Cross-functional program execution
  • Process improvement and standardization
  • Data dashboarding and visualization
  • Change management and stakeholder alignment

Nice-to-have

  • Executive-level presentation skills
  • Influencing without direct authority
  • Global matrix environment experience
  • CRM or service operations systems
  • Root cause analysis capabilities

Key Requirements

  • Bachelor's degree with 6+ years of related experience
  • Master's degree with 4+ years of related experience
  • Experience in KPI/metrics-driven organizations
  • Proven ability to lead cross-functional initiatives

Work Rights

Not specified

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