Major Incident Manager

Ensono

Pune, India
On-site
Major incident management processes
Drive service restoration activities
Timely communications during outages
Ensono is seeking a Major Incident Manager to join its global team in Pune, India. The role involves managing critical incidents, ensuring timely communication, and improving incident management processes in alignment with ITIL standards

Job Summary

  • The Major Incident Manager applies, improves, and maintains our Major Incident Management processes through collaborative engagement with all areas and levels of our support organisation.
  • During business-impacting incidents, the MIM ensures timely escalations to technical teams, coordinates with support resources, and drives service restoration activities.
  • The role also includes creating and managing timely communications during outages to stakeholders and supports performing the root cause analysis and conducting follow-up meetings.

Matching Summary

Match Score: 85

Ensono is seeking a Major Incident Manager to join its global team in Pune, India. The role involves managing critical incidents, ensuring timely communication, and improving incident management processes in alignment with ITIL standards.

Skills & Requirements

Must-have

  • Major Incident Management processes
  • drive service restoration activities
  • timely communications during outages
  • root cause analysis
  • ITIL-aligned Incident Management

Nice-to-have

  • collaborative engagement
  • improve processes

Key Requirements

  • Experience in Major Incident Management
  • Experience with ITIL processes

Work Rights

Not specified

Tailored Resume

Cover Letter