Technical Customer Service Lead

Diversey – A Solenis Company

Not specified; not specified; competitive compensa...
Not specified
Manage dispensing and dosing engineers
Review service issues and create solutions
Monitor stock levels to maximize first time fix
Diversey, a Solenis Company, is seeking a Technical Customer Service Lead to enhance customer experiences and operational excellence across various service channels. The ideal candidate will have a minimum of three years of experience in technical customer service, strong analytical and problem-solving skills, and the ability to lead initiatives effectively

Job Summary

  • The Technical Customer Service Lead plays a pivotal role in ensuring Diversey delivers outstanding service to internal and external customers.
  • This position is responsible for managing engineers, reviewing KPIs, and creating strategies to enhance service quality across all channels.
  • Diversey offers competitive compensation, comprehensive benefits, and numerous opportunities for professional growth and development.

Matching Summary

Match Score: 85

Diversey, a Solenis Company, is seeking a Technical Customer Service Lead to enhance customer experiences and operational excellence across various service channels. The ideal candidate will have a minimum of three years of experience in technical customer service, strong analytical and problem-solving skills, and the ability to lead initiatives effectively.

Salary

Not specified; Not specified; Competitive compensation and comprehensive benefits

Skills & Requirements

Must-have

  • Manage Dispensing and Dosing Engineers
  • Review service issues and create solutions
  • Monitor stock levels to maximize first time fix

Nice-to-have

  • Strong analytical and problem-solving skills
  • Excellent communication and presentation abilities
  • Ability to lead initiatives and influence stakeholders

Key Requirements

  • Minimum of 3 years experience in technical customer service or process improvement
  • Proficiency in data analysis and reporting tools
  • Demonstrated ability to lead initiatives

Work Rights

Not specified

Tailored Resume

Cover Letter