2+ years ambulatory or patient registration experience
High school diploma or ged required
Proficiency with epic cadence and emr systems
The Patient Service Rep Lead supports the supervisor and serves as a resource to train other employees in collaboration with management
Job Summary
The Patient Service Rep Lead supports the supervisor and serves as a resource to train other employees in collaboration with management.
This role is critical for creating a pleasant and seamless patient experience by managing front desk operations including check-ins, scheduling, and copay collection.
The position requires thorough knowledge of job functions to execute standard work observations and escalate challenges to leadership while maintaining safety regulations.
Matching Summary
The Patient Service Rep Lead supports the supervisor and serves as a resource to train other employees in collaboration with management.
Skills & Requirements
Must-have
2+ years ambulatory or patient registration experience
High school diploma or GED required
Proficiency with Epic Cadence and EMR systems
Fluent English communication skills
Knowledge of insurance types HMO PPO Medicare
Nice-to-have
Clerical or customer service in healthcare setting
Associates degree combined with experience
Bilingual capabilities with documented proof
Experience with MyChart activation support
Positive presence inspiring team values
Key Requirements
High School Graduate or GED
2 years ambulatory/admitting/patient registration experience