Platform Support Lead

dentsu QLD

Bangalore, India
Concur support experience
Incident & problem management
Cross-team coordination
Oversee service delivery for the Concur platform, ensuring seamless communication and optimal performance

Job Summary

  • Oversee service delivery for the Concur platform, ensuring seamless communication and optimal performance.
  • Act as the key liaison between various teams including Delivery, SAP Concur, and Testing, while managing stakeholder and vendor relationships.
  • Drive continuous improvement in service assurance and identify opportunities to streamline operations and enhance overall platform performance.

Matching Summary

Oversee service delivery for the Concur platform, ensuring seamless communication and optimal performance.

Skills & Requirements

Must-have

  • Concur Support experience
  • Incident & Problem Management
  • Cross-Team Coordination
  • Vendor Relationship Management
  • Service Delivery Oversight

Nice-to-have

  • Excellent interpersonal skills
  • Self-motivated with ownership
  • Problem-solving and analytical thinking
  • Continuous improvement mindset

Key Requirements

  • 7-9 years of experience in Concur support
  • Bachelor's degree in Commerce, IT, Computer Science, or Business
  • Experience managing third-party vendor relationships
  • Experience with incident, change, and problem resolution

Work Rights

Not specified

Tailored Resume

Cover Letter