Senior Associate - Global Customer Care (us Shift)

Smith+Nephew

Pune, India
On-site, monday to friday, us shift (5:30 pm to 2:30 am ist).
Complex surgery order processing
Invoice and dispute resolution
Sap, salesforce, edi platforms
Smith+Nephew is seeking a Senior Associate for their Global Customer Care team in Pune, India. The role involves managing complex surgery order processing, dispute resolution, and process improvements, requiring a candidate with strong analytical skills and experience in order management

Job Summary

  • Oversee timely and accurate entry, processing, and invoicing of high-volume and complex international surgery orders.
  • Lead the resolution of complex order-related issues and disputes, coordinating across Sales, Logistics, OMS, and regional Customer Service teams.
  • Collaborate with Global Process and Systems teams to identify and drive continuous improvements in order cycle time, accuracy, and user experience.

Matching Summary

Match Score: 85

Smith+Nephew is seeking a Senior Associate for their Global Customer Care team in Pune, India. The role involves managing complex surgery order processing, dispute resolution, and process improvements, requiring a candidate with strong analytical skills and experience in order management.

Skills & Requirements

Must-have

  • Complex surgery order processing
  • Invoice and dispute resolution
  • SAP, Salesforce, EDI platforms
  • US Shift (5:30 PM to 2:30 AM IST)
  • Cross-functional collaboration

Nice-to-have

  • Subject matter expert
  • Mentorship to junior team members
  • Continuous improvement mindset
  • Customer-first approach

Key Requirements

  • Bachelor's Degree or equivalent experience
  • 5-7 Years of experience
  • Hands-on experience with Order Management Systems
  • Work from office - Monday to Friday

Work Rights

Not specified

Tailored Resume

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