Associate, Payroll Client Services - Sat- Wed - Amer

Bomedemstatinhibitor

Americas
Base: $19,650 - $44,200 usd; bonus/equity: not spe...
Remote
Payroll customer service experience
Regulatory requirements knowledge
Customer satisfaction focus
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.

Salary

Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • payroll customer service experience
  • regulatory requirements knowledge
  • customer satisfaction focus
  • Zendesk, Slack, Notion experience
  • collaborative team environment
  • Saturday to Wednesday schedule

Nice-to-have

  • ambitious problem solver
  • future of work advocate
  • continuous learning mindset

Key Requirements

  • Payroll customer service experience
  • Robust payroll knowledge
  • Excellent problem-solving capabilities
  • Superior written and verbal communication skills
  • Experience with customer support platforms
  • Experience with collaboration tools
  • Ability to engage with diverse stakeholders
  • Manage multiple priorities

Work Rights

Not specified

Tailored Resume

Cover Letter