Experience handling customer complaints in regulated environment
Strong analytical and decision-making skills
Understanding of regulatory principles in financial services
The role supports complaints handling across multiple jurisdictions while applying consistent principles to deliver fair client outcomes
Job Summary
The role supports complaints handling across multiple jurisdictions while applying consistent principles to deliver fair client outcomes.
Responsibilities include ensuring all client queries are dealt with timely, accurately documented, and thoroughly investigated in line with CMC's policies.
The position requires assisting the Data Quality Assurance Team to ensure customer database information is complete and compliant with KYC, AML, FATCA, and CRS regulations.
Matching Summary
The role supports complaints handling across multiple jurisdictions while applying consistent principles to deliver fair client outcomes.
Skills & Requirements
Must-have
Experience handling customer complaints in regulated environment
Strong analytical and decision-making skills
Understanding of regulatory principles in financial services
Ability to interpret and apply policies and regulatory guidance
Confident written and verbal communicator
Nice-to-have
FCA knowledge advantageous
Working knowledge of financial markets and trading products
Fluent English required with additional European languages
Self-motivated with natural problem-solving ability
Methodical, logical and creative approach to challenges
Key Requirements
Experience in regulated financial services or insurance