Dispute Resolution Dept Supervisor - Vendor

Fifth Third Bank

Grand Rapids, Michigan, USA
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Dispute resolution processes
Regulatory compliance (reg e, reg z, fcra)
Vendor management
** The Dispute Resolution Dept Supervisor at Fifth Third Bank is responsible for leading a team in the Disputes Call Center, focusing on complex customer interactions and ensuring regulatory compliance. The role requires strong leadership, analytical skills, and expertise in dispute resolution processes. **

Job Summary

  • The Dispute Resolution Dept Supervisor oversees a team within the Disputes Call Center, managing complex customer interactions and ensuring compliance with financial regulations.
  • Key responsibilities include leading a specialized team handling high-risk dispute cases, identifying fraud trends, and driving continuous improvement initiatives.
  • The role involves acting as the primary point of contact for the vendor, overseeing staffing, approving invoices, and preparing performance readouts.

Matching Summary

Match Score: 75

** The Dispute Resolution Dept Supervisor at Fifth Third Bank is responsible for leading a team in the Disputes Call Center, focusing on complex customer interactions and ensuring regulatory compliance. The role requires strong leadership, analytical skills, and expertise in dispute resolution processes. **

Skills & Requirements

Must-have

  • Dispute resolution processes
  • Regulatory compliance (Reg E, Reg Z, FCRA)
  • Vendor management
  • Performance monitoring and reporting
  • Customer experience improvement

Nice-to-have

  • Strategic oversight
  • Problem resolution best practices
  • Cross-functional collaboration
  • Adaptability to evolving priorities

Key Requirements

  • 2+ years of experience in customer service, dispute resolution, or complaint management
  • Demonstrated leadership in managing high-performing teams
  • Expertise in call center and operational procedures, products, processes and systems
  • Bachelor’s degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

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