Gbs Help Desk Support Rep

Ibstock

Fully remote
Minimum 3 months helpdesk experience
Typing speed minimum of 35 wpm
Flexible shift hours up to 5 days
Ibstock is seeking a Gbs Help Desk Support Representative to provide technical support for UPS-supported applications. The role involves troubleshooting, resolving issues, and maintaining communication with various stakeholders, requiring strong customer service and technical skills

Job Summary

  • This position handles incoming communications from Account Executives regarding technical and procedural issues for UPS supported applications.
  • The role requires identifying problems, collecting data, and applying logic to troubleshoot and resolve customer issues via phone or remote capabilities.
  • Candidates must adhere to established attendance guidelines and meet individual performance targets including service level and resolution standards.

Matching Summary

Match Score: 75

Ibstock is seeking a Gbs Help Desk Support Representative to provide technical support for UPS-supported applications. The role involves troubleshooting, resolving issues, and maintaining communication with various stakeholders, requiring strong customer service and technical skills.

Skills & Requirements

Must-have

  • Minimum 3 months helpdesk experience
  • Typing speed minimum of 35 wpm
  • Flexible shift hours up to 5 days

Nice-to-have

  • Computer hardware and software knowledge
  • Excellent written and verbal communication skills
  • Experience with CRM systems

Key Requirements

  • Minimum 3 months helpdesk/call center experience
  • Typing skills minimum of 35 wpm
  • Ability to work flexible shift hours

Work Rights

Not specified

Tailored Resume

Cover Letter