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Virtualspaces Pwc is seeking IT Service Desk Agents to provide technical support to colleagues through various communication channels. The ideal candidates should possess strong communication skills, a customer service mindset, and a proactive approach to learning, while having opportunities for growth within a supportive team environment.
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Job Summary
As an IT ServiceDesk agent, you will be the first point of contact for IT support across our organization, assisting colleagues via phone, chat, email, and our ticketing system.
You will troubleshoot and resolve desktop hardware and software issues, carry out standardized IT tasks and processes, and educate users about available support channels and IT tools.
You’ll join a diverse, collaborative team passionate about solving IT challenges and delivering excellent service, with opportunities for professional growth through onboarding, training, and mentorship.
Matching Summary
Match Score: 75
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Virtualspaces Pwc is seeking IT Service Desk Agents to provide technical support to colleagues through various communication channels. The ideal candidates should possess strong communication skills, a customer service mindset, and a proactive approach to learning, while having opportunities for growth within a supportive team environment.
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Skills & Requirements
Must-have
First point of contact for IT support
Assist colleagues via phone, chat, email
Troubleshoot desktop hardware and software
Carry out standardized IT tasks
Educate users about support channels
Flexible shift schedule
On-call service availability
Nice-to-have
Collaborative and diverse team
Passion for solving IT challenges
Continuous learning and growth
Ambition and social skills
Supportive environment
Key Requirements
Bachelor’s degree or equivalent professional experience