Advance companywide Net Promoter Score (NPS) programs and customer first culture as a competitive differentiator
Job Summary
Advance companywide Net Promoter Score (NPS) programs and customer first culture as a competitive differentiator.
Lead a team of CX advocates that serves as the central insights engine enabling informed decisions on behalf of customers.
Partner at the highest levels across the organization to frame ambiguous problems, set insight-driven priorities, and translate complex analysis into actionable recommendations.
Matching Summary
Advance companywide Net Promoter Score (NPS) programs and customer first culture as a competitive differentiator.
Salary
$192,950. - $249,700.
Skills & Requirements
Must-have
Customer experience strategy
Data-driven narratives
Customer insights
Executive presence
Matrixed organization
Nice-to-have
People motivation
Strategic planning
Advanced tech industry
Key Requirements
19+ years related experience OR 15 years with Bachelor's OR 12 years with Master's OR 8 years with PhD