Analyst, Enterprise Service Desk

Abacus Early Learning Center

Atlanta, United States
On-site
First point of contact for it support
Troubleshoot desktop, software, network, hardware
Install and configure operating systems and software
Abacus Early Learning Center is seeking an Analyst for their Enterprise Service Desk role, primarily responsible for providing first-contact IT support and resolving client requests efficiently. The ideal candidate will have a background in technology, experience with Microsoft environments, and strong customer service skills

Job Summary

  • Serve as the initial point of contact for triaging, resolving, or escalating incoming client or system-generated requests, ensuring a world-class client experience.
  • Troubleshoot and resolve basic desktop, software, network, and hardware issues, assisting clients with installation and configuration of various equipment.
  • Maintain accurate documentation of all support requests and client interactions, while educating end-users on best practices for cybersecurity and IT resource usage.

Matching Summary

Match Score: 85

Abacus Early Learning Center is seeking an Analyst for their Enterprise Service Desk role, primarily responsible for providing first-contact IT support and resolving client requests efficiently. The ideal candidate will have a background in technology, experience with Microsoft environments, and strong customer service skills.

Skills & Requirements

Must-have

  • First point of contact for IT support
  • Troubleshoot desktop, software, network, hardware
  • Install and configure operating systems and software
  • Assist with password resets and account provisioning
  • Maintain accurate ticket documentation

Nice-to-have

  • Client-focused approach
  • Calm in high-pressure situations
  • Commitment to continuous learning
  • Proactive issue identification

Key Requirements

  • Associate's Degree in Technology or related field
  • 2-5 years of experience with Microsoft environments
  • Network+ and Security+ certifications preferred
  • 0-2 years of MSP specific experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter