Applications Support Senior Analyst (Assistant Vice President)

Citigroup

Kowloon City, Hong Kong SAR
Hybrid
5-8 years application support experience
Production issue risk assessment
Application release management participation
Citigroup is seeking an Applications Support Senior Analyst (Assistant Vice President) for their Kowloon City, Hong Kong SAR location. The role involves providing technical and business support for Citi applications, focusing on stability, efficiency, and effectiveness improvements

Job Summary

  • This role requires a seasoned professional to provide technical and business support for Citi applications while ensuring stability and efficiency.
  • The incumbent will manage daily operations including start-of-day checks, continuous monitoring, and regional handovers to maintain service levels.
  • Candidates must possess strong analytical skills to evaluate complex issues and act as an advisor to senior stakeholders on technology risks.

Matching Summary

Match Score: 85

Citigroup is seeking an Applications Support Senior Analyst (Assistant Vice President) for their Kowloon City, Hong Kong SAR location. The role involves providing technical and business support for Citi applications, focusing on stability, efficiency, and effectiveness improvements.

Skills & Requirements

Must-have

  • 5-8 years application support experience
  • Production issue risk assessment
  • Application release management participation
  • Technical documentation development
  • Service level agreement adherence

Nice-to-have

  • Fluency in Cantonese or Mandarin
  • Willingness to learn programming languages
  • Experience with problem management tools
  • Strong diplomatic communication skills
  • Ability to coach junior analysts

Key Requirements

  • Bachelor's degree or equivalent experience
  • 5-8 years of application support experience
  • Fluency in English required; Cantonese/Mandarin preferred

Work Rights

Not specified

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