Customer Service Advisor (arabic/english) Saudi Arabia- Riyadh
Concentrix
Riyadh, Saudi Arabia
Arabic and english communication
Customer support and problem resolution
Adherence to kpis
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements
Job Summary
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
This position provides customer service support and resolution of routine problems regarding client's product or services.
The Advisor I, Customer Service is responsible for ensuring service meets KPIs and interacting professionally with customers to understand their needs and provide solutions.
Matching Summary
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Skills & Requirements
Must-have
Arabic and English communication
Customer support and problem resolution
Adherence to KPIs
Accurate account documentation
Fast-paced environment adaptability
Nice-to-have
Empathetic customer interaction
Professional and friendly demeanor
Proactive in offering additional products
Key Requirements
3-6 months of experience preferred
Strong computer systems skills
Effective written and verbal communication
Ability to multitask in a fast-changing environment