Splunk Support Engineer

Capgemini

Mississauga, CA
Base: $41,100-$89,230; bonus/equity: not specified...
On-site
Splunk services
Customer inquiries across multiple channels
Crm case processing
Serve as the primary point of contact for clients receiving Splunk services, managing customer inquiries across multiple channels

Job Summary

  • Serve as the primary point of contact for clients receiving Splunk services, managing customer inquiries across multiple channels.
  • Handle customer support transactions through CRM, chat, and phone, coordinating information between internal and external systems like Salesforce.com and Jira.
  • Take ownership of customer inquiries, driving them to resolution through follow-ups or escalation to appropriate Splunk resources.

Matching Summary

Serve as the primary point of contact for clients receiving Splunk services, managing customer inquiries across multiple channels.

Salary

Base: $41,100-$89,230; Bonus/Equity: Not specified; Benefits: Comprehensive, non-negotiable benefits package

Skills & Requirements

Must-have

  • Splunk services
  • Customer inquiries across multiple channels
  • CRM case processing
  • Salesforce.com
  • Jira

Nice-to-have

  • Prior exposure to Splunk products
  • Observability tools
  • Enterprise software support
  • Large enterprises or telecom customers
  • Incident management processes

Key Requirements

  • 3-5 years' experience in technical customer support
  • Hands-on experience with CRMs
  • Strong written and verbal communication skills
  • Ability to manage multiple cases concurrently
  • Analytical mindset with strong problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter