Customer Support Engineer

PPD (Thermo Fisher) UK

Mumbai, India
Competitive remuneration; annual incentive plan bo...
Onsite
3+ years chromeleon cds experience
Windows domain and server os knowledge
Network troubleshooting dhcp dns sql oracle
Thermo Fisher Scientific is the world leader in serving science with a mission to enable customers to make the world healthier, cleaner, and safer

Job Summary

  • Thermo Fisher Scientific is the world leader in serving science with a mission to enable customers to make the world healthier, cleaner, and safer.
  • The role involves supporting the Chromeleon enterprise CDS through software deployments, network troubleshooting, and onsite customer visits across India and the APAC region.
  • Candidates must possess knowledge of pharmaceutical regulatory audits including USFDA, EDQM, ANVISA, and EU while maintaining customer KPIs.

Matching Summary

Thermo Fisher Scientific is the world leader in serving science with a mission to enable customers to make the world healthier, cleaner, and safer.

Salary

Competitive remuneration; Annual incentive plan bonus; Healthcare and employee benefits

Skills & Requirements

Must-have

  • 3+ years Chromeleon CDS experience
  • Windows domain and Server OS knowledge
  • Network troubleshooting DHCP DNS SQL Oracle
  • Pharma compliance USFDA EDQM ANVISA EU
  • HPLC GC MS instrument knowledge

Nice-to-have

  • Cloud environment and virtual server understanding
  • Cross-functional team collaboration skills
  • Customer escalation handling abilities
  • Travel availability across India and APAC
  • Innovative forward-thinking culture fit

Key Requirements

  • Bachelor of Engineering or BCA/MCA degree
  • 3+ years hands-on Chromeleon CDS experience
  • Experience with Chromatography Data Systems
  • Knowledge of regulatory compliance standards

Work Rights

Not specified

Tailored Resume

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