Specialist Customer Care - Mortgages Cme

Barclays

Sunderland, United Kingdom
Exceptional customer service skills
Resilience in regulated environment
Effective communication abilities
The role involves providing exceptional customer service by resolving complex mortgage-related inquiries across chat, email, and phone channels

Job Summary

  • The role involves providing exceptional customer service by resolving complex mortgage-related inquiries across chat, email, and phone channels.
  • Candidates must demonstrate resilience and a clear understanding of Barclays' values while managing post-application queries and payment adjustments.
  • This position operates on a shift pattern covering Monday to Friday from 8:00 am to 8:00 pm and Saturdays from 9:00 am to 5:00 pm.

Matching Summary

The role involves providing exceptional customer service by resolving complex mortgage-related inquiries across chat, email, and phone channels.

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Resilience in regulated environment
  • Effective communication abilities

Nice-to-have

  • CeMAP qualification or progress toward it
  • Experience with digital self-serve options
  • Strong business acumen and strategic thinking

Key Requirements

  • Experience in a regulated business environment
  • CeMAP qualification (or progress toward it)
  • Previous customer service experience

Work Rights

Not specified

Tailored Resume

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