Job Summary

• As the Analyst for CX Data & Insights, specializing in AI/ML & Automation Initiatives, you will be critical in shaping AI strategy for the Customer Experience team.
• Your primary focus will be to identify, leverage, and implement AI/ML & automation opportunities to enhance our CX operations and insights capabilities.
• This role requires a self-starter mindset, the ability to self-manage workload across different products, and the ability to work across a diverse technology suite such as Salesforce, Snowflake, Databricks, and Looker.

Matching Summary

Salary

$62,790.00 - $116,610.00 salary per year; Annual bonuses, short- and long-term incentives; Health insurance, wellness program, life/disability insurance, retirement savings plan, paid holidays/sick time/vacation

Skills & Requirements

Key Requirements

• 3-5 years of experience
• Proven track record of delivering AI/ML or automation initiatives
• Strong understanding of data engineering technologies
• Experience with modern data platforms
• Ability to translate data science concepts
• Skilled at setting strategy and managing projects

Work Rights