Base: $23-$34 usd ph; bonus/equity: eligible for d...
On-site
After issue experience required
Life and annuity product knowledge
Complex problem-solving skills
National Life Group is seeking a Contact Center Escalations Associate to manage complex customer and agent escalations related to Life & Annuity products. The position requires expertise in post-issue servicing and effective communication with various internal teams to enhance customer and agent experiences
Job Summary
The Contact Center Escalations Associate serves as a subject matter expert on complex After Issue service matters for Life and Annuity products.
This role partners with internal operational teams to resolve escalated issues, improve customer experiences, and recommend scalable process improvements.
National Life Group offers benefits starting day one, including flexible medical coverage, 401(k) eligibility, and discretionary annual incentive programs.
Matching Summary
Match Score: 85
National Life Group is seeking a Contact Center Escalations Associate to manage complex customer and agent escalations related to Life & Annuity products. The position requires expertise in post-issue servicing and effective communication with various internal teams to enhance customer and agent experiences.
Salary
Base: $23-$34 USD per hour; Bonus/Equity: Eligible for discretionary annual incentive programs; Benefits: Full range of medical, financial, and paid time off benefits included