Concierge - Guest Services

JLL UK

Kuala Lumpur, Malaysia
Personalized guest greetings
Manage guest registration
Respond to guest requests
Welcome all guests that approach or walk-by the front desk – personalized greetings whenever possible

Job Summary

  • Welcome all guests that approach or walk-by the front desk – personalized greetings whenever possible.
  • Respond to all guests’ requests for assistance & information with respect, sensitivity & transparency.
  • Ensure that the highest level of customer satisfaction & service is offered & maintained at all times; a level comparable to a Premier Lounge or High-End Hotel.

Matching Summary

Welcome all guests that approach or walk-by the front desk – personalized greetings whenever possible.

Skills & Requirements

Must-have

  • Personalized guest greetings
  • Manage guest registration
  • Respond to guest requests
  • Monitor common area cleanliness
  • Provide information on local places

Nice-to-have

  • High level of customer satisfaction
  • Maintain positive relations
  • Identify areas for improvement

Key Requirements

  • High-End Hotel service standards

Work Rights

Not specified

Tailored Resume

Cover Letter