Crystallakebank is seeking a Senior Product Manager for a fixed-term role focused on enhancing the Disputes journey in the retail banking sector. The ideal candidate will possess strong product management skills, experience in Agile methodologies, and a passion for improving customer experiences during high-stress situations
Job Summary
You are responsible for the end‑to‑end Disputes journey, balancing customer fairness, risk and operational efficiency at scale.
As a Senior Product Manager, you will play a key role in shaping and scaling improvements across the Disputes journey, from complaint/lodgement through to investigation, decisioning, customer communication and resolution, ensuring outcomes are fast, clear and defensible.
You will have the opportunity to build a strong network, demonstrate your potential through high‑impact delivery, and grow your product craft in a complex, customer‑critical domain.
Matching Summary
Match Score: 85
Crystallakebank is seeking a Senior Product Manager for a fixed-term role focused on enhancing the Disputes journey in the retail banking sector. The ideal candidate will possess strong product management skills, experience in Agile methodologies, and a passion for improving customer experiences during high-stress situations.
Skills & Requirements
Must-have
Product discovery and Lean/Agile
Problem framing and outcome measurement
Continuous discovery and delivery
Evidence-led iteration
Cross-functional team leadership
Nice-to-have
Customer fairness and risk management
Responsible AI for better outcomes
Improving customer experience in high-stress situations
Key Requirements
Advanced product discovery experience
Advanced strategic mindset
Advanced stakeholder management skills
Strong analytical mindset
Technical fluency with engineers
Risk mindset and understanding of frameworks
Experience in cards, payment, disputes, or transaction investigations