Senior Salesforce Business Analyst

Omnidian

Costa Rica, Costa Rica
On-site
Salesforce business analyst
Service cloud expertise
Business process improvements
Omnidian is seeking a Senior Salesforce Business Analyst to enhance their Service Cloud environment, ensuring usability and driving operational efficiency. The role involves bridging business users and technical teams, focusing on continuous improvement and high-impact project leadership

Job Summary

  • Serve as the primary bridge between our Salesforce business users and our technical execution team, specifically focusing on the usability and growth of our Service Cloud environment.
  • Ensure the platform remains stable and intuitive through continuous business process improvements, while simultaneously leading high-impact projects that drive automation and operational efficiency across the organization.
  • Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience.

Matching Summary

Match Score: 85

Omnidian is seeking a Senior Salesforce Business Analyst to enhance their Service Cloud environment, ensuring usability and driving operational efficiency. The role involves bridging business users and technical teams, focusing on continuous improvement and high-impact project leadership.

Skills & Requirements

Must-have

  • Salesforce Business Analyst
  • Service Cloud expertise
  • business process improvements
  • driving automation
  • operational efficiency

Nice-to-have

  • delivering cutting-edge support
  • amazing customer experience
  • global IoT leader

Key Requirements

  • Series C tech-enabled service company experience
  • Talented and passionate individuals

Work Rights

Not specified

Tailored Resume

Cover Letter