Southern Water Customer Service Advisor

Capita

Rotherham, United Kingdom
Base: £24,043.50 py; bonus/equity: not specified; ...
2d onsite
Excellent verbal and written communication skills
High standard of vocabulary and grammar
Ability to demonstrate empathy and ownership
The role ensures customer issues are answered efficiently while managing complaints to a satisfactory conclusion

Job Summary

  • The role ensures customer issues are answered efficiently while managing complaints to a satisfactory conclusion.
  • Employees will work within a hybrid model requiring two days in the Rotherham office and three days at home.
  • The position includes a 7-week training period followed by a 3-week Grad Bay before commencing live shifts.

Matching Summary

The role ensures customer issues are answered efficiently while managing complaints to a satisfactory conclusion.

Salary

Base: £24,043.50 per annum; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Excellent verbal and written communication skills
  • High standard of vocabulary and grammar
  • Ability to demonstrate empathy and ownership

Nice-to-have

  • Self-motivated with strong organizational skills
  • Experience coaching or mentoring team members
  • Proven track record meeting KPI targets

Key Requirements

  • Telephone and computer literate
  • Full-time availability for flexible shifts between 08:00-18:00
  • Adherence to data protection legislation requirements

Work Rights

Not specified

Tailored Resume

Cover Letter