Knowledge of tcp/ip, osi model, dns, routing, switching
Root cause analysis capability for technical issues
Good Job Creations (Singapore) Pte. Ltd. is seeking a Technical Support Engineer to provide timely and professional technical support to customers across various platforms. The role involves troubleshooting issues, collaborating with teams, and maintaining documentation, requiring strong technical skills and a customer-focused approach
Job Summary
Handle customer enquiries and technical issues via phone, email, chat, or ticketing system with timely and professional support.
Troubleshoot and resolve issues across software, hardware, network, and application layers using structured root cause analysis.
Collaborate with development, QA, and product teams to escalate and resolve complex technical issues while maintaining technical documentation.
Matching Summary
Match Score: 75
Good Job Creations (Singapore) Pte. Ltd. is seeking a Technical Support Engineer to provide timely and professional technical support to customers across various platforms. The role involves troubleshooting issues, collaborating with teams, and maintaining documentation, requiring strong technical skills and a customer-focused approach.
Skills & Requirements
Must-have
Strong understanding of IT systems and networks
Knowledge of TCP/IP, OSI model, DNS, routing, switching
Root cause analysis capability for technical issues
Ability to work effectively in cross-functional teams
Fast learner with ability to adapt to new technologies
Nice-to-have
Customer-focused mindset with patience and professionalism
Strong documentation skills for creating technical guides
Experience assisting in testing new features and enhancements
Commitment to meeting SLA targets for response times