Global Service Desk Specialist Ii

Teladoc Health Inc

Jacksonville, FL, United States
Base: $30 - $31phly; bonus/equity: eligible for pe...
On-site
Provide white-glove, high-touch technical support
Act as primary escalation point
Maintain strict confidentiality
At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives

Job Summary

  • At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.
  • Under the direction of the Manager, Global Service Desk, the Global Service Desk Specialist II will provide technical and troubleshooting support to employees in need of assistance with their computer hardware or software.
  • Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.

Matching Summary

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Salary

Base: $30 - $31/hourly; Bonus/Equity: eligible for performance bonus; Benefits: subject to eligibility requirements

Skills & Requirements

Must-have

  • Provide white-glove, high-touch technical support
  • Act as primary escalation point
  • Maintain strict confidentiality
  • Coordinate and support executive meetings
  • Provide end-user support for Windows/Mac systems
  • Participate in 24x7 support model

Nice-to-have

  • Highly curious in nature
  • Drive transformative solutions
  • Embrace challenges
  • Create opportunities for growth
  • Encourage creativity and innovation

Key Requirements

  • Bachelor’s degree in STEM field or equivalent experience
  • 3-6 years Service Desk/Call Center/NOC experience
  • Understanding of IT Ticketing Systems
  • Excellent customer service, organizational, and prioritizing skills
  • Excellent verbal and written communication skills

Work Rights

Must be authorized to work in the US

Tailored Resume

Cover Letter