100,000.00 - 170,500.00 annually; not specified; n...
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Amazon connect platform capabilities
Contact center platform concepts
Agile/scrum environments
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Allstate is seeking a Product Manager/Consultant with a focus on the Amazon Connect platform, aiming to enhance customer experience and operational efficiency within their Direct Phone Sales Telephony and Support team. The ideal candidate will have 3–5 years of experience in product management or consulting, specifically with Amazon Connect and contact center technologies.
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Job Summary
Contribute to the vision, roadmap, and long-term strategy for the Amazon Connect platform, aligning with enterprise customer experience and operational objectives.
Partner with Agile/Scrum teams, IT, and vendor partners to deliver high-quality platform enhancements.
Stay informed on Amazon Connect roadmap updates and contact center trends, including AI-driven self-service and agent assistance.
Matching Summary
Match Score: 75
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Allstate is seeking a Product Manager/Consultant with a focus on the Amazon Connect platform, aiming to enhance customer experience and operational efficiency within their Direct Phone Sales Telephony and Support team. The ideal candidate will have 3–5 years of experience in product management or consulting, specifically with Amazon Connect and contact center technologies.
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Salary
100,000.00 - 170,500.00 annually; Not specified; Not specified
Skills & Requirements
Must-have
Amazon Connect platform capabilities
Contact center platform concepts
Agile/Scrum environments
Platform strategy and lifecycle management
Translate business needs into platform initiatives