Director Of Customer Success And Strategy

Fortive

Remote, United States
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Customer health and commercial outcomes
Customer success strategy and operating model
Cross-company collaboration and alignment
** Fortive is seeking a Director of Customer Success and Strategy to lead customer health and drive retention and expansion outcomes within a hybrid work environment. The ideal candidate will have a strong background in healthcare, particularly in sterile processing, and proven experience in building customer advocacy and leading cross-functional teams. **

Job Summary

  • This role sets the strategy for the Customer Success motion and leads leaders to execute it—building the operating cadence, talent, tooling, and cross-functional alignment required to deliver measurable growth.
  • You will be a visible change agent—leading your organization through evolution in a fast-moving market and ensuring Customer Success remains a strategic lever in the overall North America commercial offense.
  • Experience in healthcare is strongly preferred; ideally with exposure to Sterile Processing Department (SPD) environments and customer workflows.

Matching Summary

Match Score: 75

** Fortive is seeking a Director of Customer Success and Strategy to lead customer health and drive retention and expansion outcomes within a hybrid work environment. The ideal candidate will have a strong background in healthcare, particularly in sterile processing, and proven experience in building customer advocacy and leading cross-functional teams. **

Skills & Requirements

Must-have

  • Customer health and commercial outcomes
  • Customer success strategy and operating model
  • Cross-company collaboration and alignment
  • Customer lifecycle management
  • Salesforce (SFDC), Gainsight, Excel

Nice-to-have

  • Strong followership and culture builder
  • Continuous improvement mindsets
  • Voice-of-customer insights
  • Competitive landscape awareness

Key Requirements

  • Healthcare experience preferred
  • Proven track record of building customer advocacy
  • Lead and influence across multifunctional teams
  • Operationally strong and process-oriented
  • Leveraging data to drive decisions

Work Rights

Not specified

Tailored Resume

Cover Letter