Technical Support Associate

Abbott

Shinjuku, Japan
Fully remote
Troubleshooting customer complaints
Documenting complaints and inquiries
Providing first line technical support
The Technical Support Associate documents complaints and inquiries on product distributed by Abbott ARDx through Infectious Diseases, Toxicology and the Cardiometabolic and Informatics business units

Job Summary

  • The Technical Support Associate documents complaints and inquiries on product distributed by Abbott ARDx through Infectious Diseases, Toxicology and the Cardiometabolic and Informatics business units.
  • The role provides first line technical support to end users, distributors and commercial teams via phone, web-based tools and e-mail.
  • Abbott is a global healthcare leader, creating breakthrough science to improve people’s health.

Matching Summary

The Technical Support Associate documents complaints and inquiries on product distributed by Abbott ARDx through Infectious Diseases, Toxicology and the Cardiometabolic and Informatics business units.

Skills & Requirements

Must-have

  • troubleshooting customer complaints
  • documenting complaints and inquiries
  • providing first line technical support
  • customer facing support role
  • Japanese language fluency

Nice-to-have

  • process improvement opportunities
  • sharing knowledge within team
  • positive attitude and empathy
  • second language proficiency

Key Requirements

  • Minimum 1- year of experience
  • 3rd Level Certificate, Diploma or Degree
  • Fluency in the Japanese language

Work Rights

Not specified

Tailored Resume

Cover Letter