Manager, Car-t Commercial Operations & Analytics

Johnson & Johnson

Horsham, Pennsylvania, United States of America
Not specified (likely hybrid or onsite based on the location)
Carvykti order management platforms
Ai implementation roadmap
Voice of customer feedback
Johnson & Johnson is seeking a Manager for CAR-T Commercial Operations & Analytics in Horsham, PA, focusing on enhancing customer experience in the order fulfillment process for CARVYKTI®. The role involves collaborating with various stakeholders to identify opportunities for process improvements and implementing strategies for AI integration

Job Summary

  • The Manager, CAR-T Commercial Operations & Analytics is accountable for the continued implementation of customer experience enhancements to improve the CARVYKTI® end-to-end order fulfillment platforms.
  • This position will be responsible for collaborating with stakeholders to document the business case for system and process improvements, design the roadmap strategy for AI implementation within our order fulfillment platforms, and collect continuous voice of customer feedback.
  • Key responsibilities include acting as the strategic and operational business product owner of CARVYKTI® order management platforms and driving business case and value realization by ensuring enhancements are prioritized for scale, efficiency and customer experience.

Matching Summary

Match Score: 85

Johnson & Johnson is seeking a Manager for CAR-T Commercial Operations & Analytics in Horsham, PA, focusing on enhancing customer experience in the order fulfillment process for CARVYKTI®. The role involves collaborating with various stakeholders to identify opportunities for process improvements and implementing strategies for AI integration.

Skills & Requirements

Must-have

  • CARVYKTI order management platforms
  • AI implementation roadmap
  • voice of customer feedback
  • system and process improvements
  • business case documentation

Nice-to-have

  • healthcare marketing experience
  • customer-facing experience
  • agile development framework experience

Key Requirements

  • Bachelor's degree required
  • 5 years of business experience in healthcare
  • 2 years of pharmaceutical industry experience preferred
  • Prior technology product management experience
  • Prior experience working within agile development framework
  • Excellent communication skills
  • Up to 10% travel required

Work Rights

Not specified

Tailored Resume

Cover Letter