Reservations And Communications Agent - One Dalton Street, Boston

Four Seasons Hotels Ltd

Boston, Massachusetts, United States
Base: $32.83; bonus/equity: not specified; benefit...
Capture sales from incoming calls
Coordinate reservation details
Handle guest complaints
This position handles reservations for both Four Seasons One Dalton and Four Seasons New York Downtown

Job Summary

  • This position handles reservations for both Four Seasons One Dalton and Four Seasons New York Downtown.
  • Responsibilities include capturing sales, coordinating reservation details, handling guest complaints, and processing various reservation types.
  • Benefits include FREE Medical, Dental and Vision Insurance, 401(k) Retirement Matching Plan, and Employee Travel program.

Matching Summary

This position handles reservations for both Four Seasons One Dalton and Four Seasons New York Downtown.

Salary

Base: $32.83; Bonus/Equity: Not specified; Benefits: FREE Medical, Dental and Vision Insurance, 401(k) Retirement Matching Plan, Employee Travel program, Educational assistance, Complimentary Life insurance, Vacation & Paid Sick Time Off, Complimentary Employee Meals

Skills & Requirements

Must-have

  • Capture sales from incoming calls
  • Coordinate reservation details
  • Handle guest complaints
  • Process various reservation types
  • Monitor Front Desk reservations
  • Respond according to crisis management plan

Nice-to-have

  • Passion for hospitality
  • Genuine heart
  • Commitment to luxury
  • Supportive and inclusive work environment
  • Passion for excellence

Key Requirements

  • 2-3 years experience in a similar role
  • Previous Hotel/Resort experience
  • Reading, writing and oral proficiency in English
  • Must be legally permitted to work in the United States

Work Rights

Must be legally permitted to work in the United States

Tailored Resume

Cover Letter