Customer Service Specialist

DICK'S Sporting Goods

Florence, AL, US
Not specified (assumed hybrid based on retail environment)
Excellent customer experience delivery
Front-end operations management
Register coverage and cash handling
DICK'S Sporting Goods is seeking a Customer Service Specialist for their Florence, AL location, responsible for enhancing the shopping experience through exceptional customer service and operational support. The role emphasizes teamwork, accountability, and inclusivity, with a focus on training and assisting both customers and fellow employees

Job Summary

  • The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping environment.
  • This role serves as the primary customer service provider at the front end and acts as a liaison between customers and management.
  • The position requires assisting managers with department scheduling, directing workflow, and monitoring Front End associates to ensure performance expectations are met.

Matching Summary

Match Score: 85

DICK'S Sporting Goods is seeking a Customer Service Specialist for their Florence, AL location, responsible for enhancing the shopping experience through exceptional customer service and operational support. The role emphasizes teamwork, accountability, and inclusivity, with a focus on training and assisting both customers and fellow employees.

Skills & Requirements

Must-have

  • Excellent customer experience delivery
  • Front-end operations management
  • Register coverage and cash handling
  • Merchandising and presentation standards
  • Team scheduling and workflow direction

Nice-to-have

  • Prior retail sales or cashier experience
  • Inclusive and diverse workforce mindset
  • Action-oriented decision-making abilities
  • Collaborative teamwork approach
  • Product knowledge in sports equipment

Key Requirements

  • Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs
  • Ability to work extended periods of time standing or walking
  • Prior retail sales, cashier, or customer-focused experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter