Senior Customer Success Manager

Harkett

Tokyo, Japan
Fully remote
Customer relationship management
Enterprise-level support planning
Workday product expertise
Customer Success Management acts as a liaison between Professional Services and Production Services teams to ensure quality service and operational performance for Workday customers

Job Summary

  • Customer Success Management acts as a liaison between Professional Services and Production Services teams to ensure quality service and operational performance for Workday customers.
  • The role involves strategic engagement with customers, including designing success plans, facilitating two-way communication, and promoting adoption of Workday solutions to maximize customer experience.
  • Workday offers a flexible work approach combining in-person and remote work, with a culture rooted in integrity, empathy, and shared enthusiasm, supporting employee growth and long-term investment.

Matching Summary

Customer Success Management acts as a liaison between Professional Services and Production Services teams to ensure quality service and operational performance for Workday customers.

Skills & Requirements

Must-have

  • Customer relationship management
  • Enterprise-level support planning
  • Workday product expertise
  • Project management experience
  • Japanese business communication
  • Cross-functional collaboration
  • Issue resolution and escalation

Nice-to-have

  • SaaS customer management experience
  • Executive level stakeholder engagement
  • Presentation and facilitation skills
  • Global career development opportunities
  • AI utilization in business
  • Account management and adoption planning
  • Time management and data analysis

Key Requirements

  • 5+ years in customer-facing services role
  • 1+ years project management with Workday HCM, Payroll, or Financials
  • Business level Japanese communication
  • Ability to travel up to 30%
  • 50%+ office attendance in Tokyo or Osaka
  • Bachelor degree or equivalent experience

Work Rights

Business level Japanese communication required; ability to work in Japan

Tailored Resume

Cover Letter