Customer Experience Advisor | S1 | Retail Banking | Coventry Branch

Santander

Coventry, United Kingdom
Base: £25,000; bonus/equity: £500 annual cash allo...
Customer service delivery
Effective customer communication
Day-to-day transaction assistance
Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible

Job Summary

  • Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
  • As a Customer Experience Advisor, you will be a listener and problem solver, assisting customers with transactions, technology, and protecting them against fraud and scams.
  • Santander offers a competitive salary of £25,000 plus a £500 annual cash allowance, 25 days' holiday, pension contributions, and a range of wellbeing and global growth opportunities.

Matching Summary

Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

Salary

Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: 25 days’ holiday plus bank holidays, pension, healthcare, protection, share plans, staff product discounts, wellbeing support, family leave

Skills & Requirements

Must-have

  • Customer service delivery
  • Effective customer communication
  • Day-to-day transaction assistance
  • Answering customer calls
  • Fraud and scam protection

Nice-to-have

  • Desire to go above-and-beyond
  • Flexible can-do approach
  • Openness to broad range of activities
  • Ability to grow and adapt

Key Requirements

  • Proven customer service experience
  • Effective communication skills
  • Right to work in the UK

Work Rights

Must have the right to work in the UK

Tailored Resume

Cover Letter