The CX Insights Analyst plays a critical role in transforming customer and operational data into actionable insights that drive measurable business outcomes
Job Summary
The CX Insights Analyst plays a critical role in transforming customer and operational data into actionable insights that drive measurable business outcomes.
This role supports the Customer Experience organization by building reporting infrastructure, creating advanced dashboards, and analyzing performance across Customer Service, eCommerce, seller operations, and plant adherence.
We show our commitment to Total Rewards by providing a competitive, comprehensive benefits package.
Matching Summary
The CX Insights Analyst plays a critical role in transforming customer and operational data into actionable insights that drive measurable business outcomes.
Skills & Requirements
Must-have
Power BI reporting and dashboard design
Analyze customer and operational data
Develop customer churn dashboards
Create eCommerce dashboards
Data accuracy across systems
Nice-to-have
Business Objects experience
Customer experience metrics understanding
Automation process understanding
Act with Humility
Treat others with Dignity and Respect
Key Requirements
Bachelor's degree in Business, Analytics, Information Systems, or related field