$115,000 - $155,000 usd; not specified; not specif...
Remote
Zendesk administration experience
Integrate zendesk with third-party tools
Zendesk routing, automations, triggers
Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise
Job Summary
Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.
Own the implementation, configuration, and ongoing maintenance of Zendesk as Harvey’s primary support platform, integrating it with the broader technology stack.
This role is ideal for someone who has deep Zendesk experience, thinks in systems, and takes genuine ownership of the tools their team relies on every day.
Matching Summary
Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.
Salary
$115,000 - $155,000 USD; Not specified; Not specified
Skills & Requirements
Must-have
Zendesk administration experience
Integrate Zendesk with third-party tools
Zendesk routing, automations, triggers
Build Zendesk reports and dashboards
Own Zendesk implementation end to end
Nice-to-have
Thrive in ambiguity
Push for excellence
Deep domain expertise
AI-powered Zendesk features
Key Requirements
3+ years of recent hands-on Zendesk administration
Experience integrating Zendesk with third-party tools
Familiarity with support operations broadly
Experience building reports and dashboards in Zendesk Explore