Service Delivery Manager

SHORE Solutions Inc

Melbourne, Australia
On-site
Coordinate ict skill groups
Manage client expectations
Oversee global ict on-site support team
Coordinate the activities of each ICT skill group to ensure the timely delivery of project outcomes

Job Summary

  • Coordinate the activities of each ICT skill group to ensure the timely delivery of project outcomes.
  • Build strong relationships with customers and clients to assist in maintaining a positive image for the business and enhancing business growth and development.
  • Oversee the operations of the global ICT On-site Support team, ensuring efficient and effective delivery of all assigned tasks.

Matching Summary

Coordinate the activities of each ICT skill group to ensure the timely delivery of project outcomes.

Skills & Requirements

Must-have

  • Coordinate ICT skill groups
  • Manage client expectations
  • Oversee global ICT On-site Support team
  • Strong organizational and coordination skills
  • Solid understanding of ICT infrastructure fundamentals
  • Familiarity with cloud and collaboration technologies
  • Knowledge of IT service management principles

Nice-to-have

  • Passion for making a real impact
  • Commitment to continuous improvement
  • Adaptable and resilient in dynamic environments
  • Calm and decisive under pressure

Key Requirements

  • Experience managing geographically distributed teams
  • Ability to interpret technical information

Work Rights

Not specified

Tailored Resume

Cover Letter