Customer Support Team Lead - 4x4 Second Shift - Shared Services - Monterrey
Uber Freight
Monterrey, Mexico
Salary type specified; not specified base amount; ...
On-site (4x4 second shift)
Advanced english verbal and written skills
2 years of logistics experience
Second shift 4x4 schedule availability
Uber Freight is seeking a Customer Support Team Lead for their Monterrey Center of Excellence to manage customer account operations for clients in the US and Canada. The role involves overseeing a team, providing training and support, and enhancing process efficiencies while working an alternate schedule
Job Summary
This position supports customer account operations for clients in the US and Canada while working a unique 4x4 second shift schedule.
The role involves leading new hire training, coaching incumbent team members, and dedicating 50-70% of time to active production.
Candidates will utilize reports and tools like Tableau to analyze volumes and trends to drive process improvements.
Matching Summary
Match Score: 75
Uber Freight is seeking a Customer Support Team Lead for their Monterrey Center of Excellence to manage customer account operations for clients in the US and Canada. The role involves overseeing a team, providing training and support, and enhancing process efficiencies while working an alternate schedule.
Salary
Salary type specified; Not specified base amount; Not specified bonus/equity; Not specified benefits details