Sr Customer Success Manager/customer Success Manager-paradox
Workday
Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions
Client account management
Product expertise and support
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us
Job Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Salary
Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: role may be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
Enterprise SaaS solutions
Client account management
Product expertise and support
Global cross-functional teams
Strategic business goals alignment
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
Functional domain expertise in HR/recruiting
Key Requirements
8+ years customer success/account management
5+ years customer success/account management
8+ years enterprise SaaS implementation
5+ years enterprise SaaS implementation
Technical understanding of complex software ecosystems